Frequently asked questions
Find answers to common questions about our products, services, and policies.
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At this time, we only serve customers in the Greater Toronto Area (GTA). All orders must be picked up in person at one of our store locations. We WILL have Canada wide fully insured shipping coming very soon.
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One of our team members will reach out to you by email or phone to let you know when your order is ready for verification and collection
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A typical order of secondary market products takes one to two business days to be ready for collection at your chosen store. New products purchased from the Mints can take up to two weeks.
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Because we have multiple locations, we cannot keep all the stock available at all our stores simultaneously. Once we receive your order online or in-store, we will prepare your order immediately, and have it ready for verification and collection at your chosen location.
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For most items on our website, the typical delivery time is 2 business days. When we order new products from the Royal Canadian Mint or other Mints, delivery times are typically under 3 to 4 business days, but can go longer when market demand exceeds normal supply
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During checkout, you'll be able to select from our three store locations in the Greater Toronto Area. All stores carry the same inventory, so you can choose whichever location is most convenient for you:
- Scarborough: 2190 Warden Avenue, Suite G5, Scarborough ON M1T 1V6
- North York: 3200 Dufferin Street, Suite 19B, North York, ON M6A 3B2
- Vaughan: 9699 Jane Street, Unit 18 - Building C, Vaughan, Ontario L6A 3R4
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We accept e-transfers (Interac), cash, debit cards (with limits), wire transfers, and bank transfers for TD customers. Payment requirements depend on your order total:
- $100-$500: Full payment required upfront via e-transfer
- $500.01-$999.99: $500 deposit required, balance on delivery
- $1,000+: $500 deposit required, balance on delivery
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For orders under $999.99, you can pay the balance using cash, additional e-transfers or debit card (with transaction limits). For orders $1,000+, balance can be paid via cash, wire transfer, or bank transfer (TD customers only).
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401Gold Inc DBA Troy.ca reserves the right to cancel any order at any time at any time for any reason If your order is cancelled, you will be notified via email and you will receive a full refund for any monies paid within one (1 business day) For any questions, contact us at support@troy.ca.
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Orders under $500: Non-refundable deposits only apply to orders over $500. Orders under $500 must be paid in full by e-transfer for online orders, or by cash or debit card when visiting one of our stores.
Orders over $500: All orders over $500, whether placed online or in-store, require a $500 upfront non-refundable deposit. This payment locks in your price at the time of ordering and allows us to reserve the products exclusively for you, removing them from available inventory.
The deposit is non-refundable because we immediately reserve high-value precious metals specifically for your order, and it helps cover the costs associated with securing and holding those products. The remaining balance must be paid within 3 business days of your reservation.
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We want to protect your anonymity by not allowing any credit card companies knowing that you're buying precious metals, as we now believe that they are sharing this data with other entities.
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Prior to paying your deposit, you can cancel your order at any time in the “My Account” section of our website.
Once we have received your non-refundable deposit or payments up to $500 CAD, the order cannot be cancelled.